For facility management
Maci Intelligence fits sensors to the refrigeration systems you run for your clients and typically warns 3 to 6 weeks before a breakdown. The alert says what is wrong and how long there is, and the repair happens on a planned visit in working hours. You see every client’s systems in one place.
30 minutes, with a calculation on your own figures. How we count the 90%.
Maci sees: Compressor current in Cold room 2 at Dagligvare Øst has crept up 14% in nine days. Risk of breakdown in about 19 days.
Round-the-clock monitoring
A staffed monitoring centre reacts when the alarm goes off. Maci Intelligence watches current, pressure and temperature on all your clients’ systems at once and tells you while there are still weeks to plan. Maci is not staffed: the alert goes to the people you put on the list.
No fixed limits. Maci Intelligence learns what is normal for that particular system.
If no one responds within 2 hours, the alert moves on to the next person on the list. Your refrigeration contractor can be the one on call.
Your operations team hears from Maci when there is something to do. The rest of the time it stays quiet.
How the alert arrives
The operations manager gets the alert in the app, by text and by e-mail. You decide who hears what, and when.
A push notification straight away, a text with a link to the system and a weekly report by e-mail.
Dagligvare Øst, Roskilde. Compressor current rising. Breakdown in about 19 days.
Warning on Cold room 2, Roskilde. Open the system: app.maci.energy/fX8Bt
2 warnings, 0 breakdowns, 14 leak checks due within 30 days.
What is drifting, how long there probably is, and the most likely cause.
Likely cause: bearing wear in compressor 1. Have it checked within 10 days.
The technician gets the history and the spare part from the system passport with the booking.
The F-gas log updates once the visit is logged.
Escalation, example
Push to the operations manager
A warning with cause and time frame
Text with a link
Opens the system straight in the app
No acknowledgement
After 2 hours the alert goes to the next person on the list
Acknowledged, technician booked
The warning closes once the visit is logged
What refrigeration costs you today
A breakdown rarely comes out of the blue. The compressor draws more current, the pressure creeps, the defrost takes longer. When someone is watching, most of it can be sorted before the client notices.
Surcharges, travel and a technician who doesn’t know the system. In Denmark a typical call-out costs about €360 excl. VAT for around 15 minutes’ work.
With Maci: the fault is caught weeks ahead and fixed on a planned visit.
The first visit finds the fault, and the part has to be ordered in a hurry. The second visit brings it.
With Maci: the technician knows the system, the likely cause and the part before setting off.
A freezer room that stops on a Friday evening can cost more than the repair itself.
With Maci: a warning in good time, and an escalating alert if something happens fast.
Deadlines, logbooks and refrigerant records across many clients.
With Maci: the log stays up to date and the deadlines arrive as reminders.
Hours spent pulling figures together from technicians, e-mails and spreadsheets.
With Maci: a report for each client with alerts, visits, energy and refrigerant.
You promise the client uptime. Breakdowns at night make it hard to prove.
With Maci: data from every system, ready to show the client.
The log updates when the technician dictates the visit in the app.
Compliance and reporting
What you have to document for the authorities and your clients is gathered from the sensor data and the technicians’ visits.
Reminders before every leak check. The log is kept for at least five years.
If a component fails under warranty, the sensor data and service history are ready for the claim.
Uptime, alerts, visits, energy and refrigerant. As PDF and CSV.
How it works for an FM company
Step 1
A certified technician fits the sensors, whatever the make. Maci reads nothing from the controller, and your own refrigeration technicians can become Maci partners.
Step 2
Systems are grouped under clients and buildings. You decide who gets which alerts, and whether the client can see its own systems.
Step 3
Current, pressure and temperature are measured every minute and compared with how that system normally runs.
Step 4
Typically 3 to 6 weeks before a breakdown the alert arrives with cause and time frame, and the technician comes in working hours.
Read more
Which faults can be seen coming, and how we count the 90%.
Read moreClients, buildings and systems, sorted by what needs action.
Read moreLogbook, deadlines, warranty claims and scope 1 with less manual work.
Read moreUptime, alerts, visits and energy. As PDF and CSV.
Read moreYour number of systems and call-outs. The answer in half a minute.
Open the calculator30 minutes with the platform and a calculation on your figures.
Choose a timeNo. Maci Intelligence is fitted to the systems your clients have today, whatever the make. The sensors read nothing from the controller, and Maci monitors the systems without controlling them.
A certified Maci partner fits the sensors. Your own refrigeration technicians can become Maci partners and both fit and service the equipment, so the systems they know stay with them.
Maci Intelligence does what a monitoring centre does: it watches around the clock, raises the alarm and escalates it. Maci is not staffed. Alerts go to the people you choose, and your refrigeration contractor can be on call on the list. Read more about refrigeration alarm monitoring.
The price depends on the number of systems and sensors and is given as a quote after a short review. In the meeting we work out both the saving and the price on your own systems, and afterwards you get a written quote.
The client owns the data and can have all of it handed over. Data is encrypted, stored in the EU and processed under GDPR with a data processing agreement. Read more about data security.
Yes, through Maci’s API. Your own systems can fetch sites, systems, service history, the F-gas log and alerts from Maci. See integrations.
The sensors measure and send data from the day they are fitted. Maci Intelligence first has to learn how each system normally runs before the warnings weeks ahead arrive. In the meeting we go through how long that takes on your systems and when you can expect fewer call-outs.
The figure covers call-outs caused by faults that develop gradually and show in the data, plus call-outs that can be solved by remote diagnosis and self-help on site. Call-outs for other reasons, such as a power cut or a forklift hitting the system, are not included. How we count.
30 minutes. We show you the portfolio view, work through your own figures and send you a presentation afterwards.